Refund Policy

Introduction

At productif.io, we strive to provide quality service and ensure customer satisfaction. This refund policy sets out the conditions under which we offer refunds for our services.

Trial period

We offer a 14‑day free trial for all new users. During this period, you can explore all features of our platform with no commitment. No credit card is required for the trial.

Refund policy for monthly subscriptions

If you are dissatisfied with our services, you may request a refund within 14 days of the date of your first payment for the monthly subscription. After this 14‑day period, we do not offer refunds for ongoing monthly subscriptions.

Please note that canceling your monthly subscription allows you to continue using our services until the end of the current billing period but prevents automatic renewal for the following month.

Refund policy for annual subscriptions

For annual subscriptions, we offer a full refund if the request is made within 30 days of the payment date. After this 30‑day period, we may offer a partial refund prorated for unused months, at our discretion.

How to request a refund

To request a refund, please contact us at productifio@gmail.com with the following information:

• Your name and account email address
• Your purchase date
• The reason for your refund request

We will review your request and respond within 5 business days.

Exceptions

We reserve the right to refuse refund requests in the following cases:

• Abusive use of our service
• Violation of our Terms of Use
• Repeated refund requests from the same customer
• Issues due to external factors such as internet connectivity problems, browser incompatibilities, or other technical issues not directly related to our service

Refund timelines

Once your refund is approved, it will be processed within 10 business days. The time it takes for the amount to appear in your account depends on your financial institution and may take up to 10 additional days.

Changes to this policy

We reserve the right to modify this refund policy at any time. Changes will take effect upon publication on our website. We encourage you to check this page regularly to stay informed of updates.

Contact

If you have any questions regarding our refund policy, please contact us at:

Email: productifio@gmail.com
Address: 397 bis route de montpellier, 34730 Prade‑le‑Lez, France